Whats your guarantee and customer complaints policy?
We offer a no quibble guarantee. Should the product fail within 12 months we will replace absolutely free of charge. We pride ourselves on customer service and keeping you happy. We have been in the number plate industry a long time and this is why. Being in the market over 20 years shows that we pride ourselves with our customer service and repeat business. Lots of other number plate sites come and go and we have seen many over the years. We are here for the long run.
![]()
Can I add my own personal badge? Like my company logo or football team?
Yes you may add any badge you like on the designer. To do this simply go to 'step 2 - personalisation' and under the 'badge' section select the first option of 'add my badge'. Next please upload your image on the 'add my badge' tab, it will now appear on the designer. Don't Worry if it doesn't look right on screen we will ensure its printed correctly and looks good before sending it out to you. We are very passionate about our customers receiving what they want!
Can I see a preview of my plate design before purchasing?
Yes, once you have designed your plate in the plate designer section a preview will be shown of how it will look. Should you want a design we will send you a proof before printing.
Do you offer discount for bulk orders?
We deal with many small dealerships and offer a discount on bulk ordering. We accommodate all customers and will help in any way we can. Please contact us to discuss.
Do you stock all sizes and styles?
Absolutely, we are the largest stockist of all sizes in the UK. We stock all sizes to suit any vehicle/motorbike (including Japanese imports) and can be designed to your specification. All sizes are listed on the drop down menu in our 'Step 1 - Plate Information' section. Should you have any questions with sizes or types of cars please email us.
I really want a specific design or certain spacing how do I achieve this?
We can do this no problem at all. We love quirky designs or challenges. On the bottom of the designer there is a tick box which says "Please click for custom design required" please tick this, then a pop up will come with "design Instructions" please tell us what you require and we will email you a proof for you to confirm before printing or rolling any order to ensure you get what you want.
Have a 1 & 3 and want a B or a 1 & 2 for an R. Let us know any design you would like. We also do exact custom spacing.
Can I cancel or change my order?
Unfortunately not. Once your order has been submitted it is automatically processed and printed on our system and it is too late to change or cancel so please ensure all your details and designs are exactly how you want it to look before making your order.
Does the delivery charge increase if I add more to my order?
No, we have one set delivery charge, so no matter what you order or how many you order the delivery price will remain the same.
How do I pay for my order?
Our site is linked to our secure PayPal account which accepts all major credit/debit cards. Please Note you DO NOT need a Paypal account to use your debit or credit card.
How long does delivery take?
All orders which are placed before 5:00pm Monday - Friday will be dispatched the same day. Orders Shipped on our Standard service will be received within 3-4 working days. Our Recorded Signed for service is 2 days. With recent strikes and delays we do not want to offer and charge for a next day as we would not want to promise this when as a company we rely on third parties to ship. We would rather be honest and not promise something that cannot be achieved.
If I enter multiple spaces, or no spaces in my registration will they be made like that?
Yes your plates will be made exactly how you design them with the specification you enter on the plate designer.
If you want a space you have to place a space yourself as we do not touch customers designs.
What is the cut off time for same day despatch?
All orders received before 5pm will be despatched on the same day.
What packaging do the plates come in?
Your plates will arrive in custom made bubble number plate envelopes specifically designed to prevent any damage during transit. Should you have ANY damaged item arrive please email us and we will send replacements Free of charge.
