Whats your guarantee and customer complaints policy?
We offer a no quibble guarantee. Should the product fail within 12 months we will replace absolutely free of charge. We pride ourselves on customer service and keeping you happy. We have been in the number plate industry a long time and this is why. Being in the market over 20 years shows that we pride ourselves with our customer service and repeat business. Lots of other number plate sites come and go and we have seen many over the years. We are here for the long run.
Can I add my own personal badge to my number plates? Like my company logo or football team?
Yes you may add any badge you like on the plate designer. To do this simply go to 'step 2 - personalisation' and under the 'badge' section select the first option of 'add my badge'. Next please upload your image on the 'add my badge' tab, it will now appear on the plate designer. Don't Worry if it doesn't look right on screen we will ensure its printed correctly and looks good before sending it out to you. We are very passionate about our customers receiving what they want!
What is the legal number plate font in the UK?
The Legal Number Plate Font Is "standard" number plate font which is available on our designer. Please just select standard. Please also ensure it is Black and no other colour.
Do you need my documents or V5
No we do not require any documents or identification from you. This is sensitive information and we do not require it.
Can I see a preview of my plate design before purchasing?
Yes, once you have designed your plate in the plate designer section a preview will be shown of how it will look. Should you want a design we will send you a proof before printing.
How do I Make My Number Plates Legal?
Rules for number plates
The number plates on your vehicle must:
- Be made from a reflective material (ALL OUR PLATES ARE)
- Display black characters on a white background (front plate) (ALL OUR PLATES ARE)
- Display black characters on a yellow background (rear plate) (ALL OUR PLATES ARE)
- Not have a background pattern (NOT AVAILABLE ON OUR SITE)
- Be marked to show who supplied the number plate (IF YOU SELECT BRITISH STANDARD SHOW THIS WILL DISPLAY)
- Be marked with a British Standard number - this is 'BS AU 145e' for plates fitted after 1 September 2021 (IF SELECTED AS ABOVE THIS WILL BE PRINTED LIKE THIS)
The characters must not be removable or reflective. If your number plates were fitted after 1 September 2021, they must also be a single shade of black. (ALL OUR PLATES ARE PRINTED LIKE THIS)
Your number plates can also:
- Have 4D (raised) characters (AVAILABLE UNDER PLATE TYPE "4D")
- Display certain flags, symbols and identifiers (AVAILABLE ON OUR WEBSITE)
- Display a green flash, if you have a zero-emission vehicle (AVAILABLE UNDER "EV" BADGES CATEGORY THEN SELECT A BADGE)
We will print your plates as below with the correct legal space between characters. Please ensure you enter a space after the 4th digit to ensure it is legal. Please also note the following;
What is Legal on a Number Plate?
1) A Badge on the left hand side Being a County or district badge/ EV Badge
2) A Border around the reg. (in any colour)
3) A slogan being the supporting Dealer details
4) British Standard Kite mark on the right hand side (Please Select British Standard Show)
Can I track my order?
Yes you can track your order. Once dispatched from our warehouse, you will be emailed a Royal Mail tracking number. This can be followed on the Royal Mail track and trace website with the code provided.
Do you offer discount for bulk orders?
We deal with many small dealerships and offer a discount on bulk ordering. We accommodate all customers and will help in any way we can. Please contact us to discuss.
Do you stock all sizes and styles of plates?
Absolutely, we are the largest stockist of all sizes of number plates in the UK. We stock all sizes to suit any vehicle/motorbike (including Japanese imports) and can be designed to your specification. All sizes are listed on the drop down menu in our 'Step 1 - Plate Information' section. Should you have any questions with sizes or types of cars please email us.
I really want a specific design or certain spacing how do I achieve this?
We can do this no problem at all. We love quirky designs or challenges. On the bottom of the designer there is a tick box which says "Please click for custom design required" please tick this, then a pop up will come with "design Instructions" please tell us what you require and we will email you a proof for you to confirm before printing or rolling any order to ensure you get what you want.
Have a 1 & 3 and want a B or a 1 & 2 for an R. Let us know any design you would like. We also do exact custom spacing.
Can I cancel or change my order?
Unfortunately not. Once your order has been submitted it is automatically processed and printed on our system and it is too late to change or cancel so please ensure all your details and designs are exactly how you want it to look before making your order.
Does the delivery charge increase if I add more plates to my order?
No, we have one set delivery charge, so no matter what you order or how many you order the delivery price will remain the same.
How do I pay for my order?
Our site is linked to our secure PayPal account which accepts all major credit/debit cards. Please Note you DO NOT need a Paypal account to use your debit or credit card.
How long will my plates take for delivery?
All orders which are placed before 5:00pm Monday - Friday will be dispatched the same day. Orders Shipped on our Standard service will be received within 3-4 working days. Our Recorded Signed for service is 2 days. With recent strikes and delays we do not want to offer and charge for a next day as we would not want to promise this when as a company we rely on third parties to ship. We would rather be honest and not promise something that cannot be achieved.
If I enter multiple spaces, or no spaces in my registration will they be made like that?
Yes your plates will be made exactly how you design them with the specification you enter on the plate designer.
What is the cut off time for same day despatch?
All orders received before 5pm will be despatched on the same day.
What packaging do the plates come in?
Your plates will arrive in custom made bubble number plate envelopes specifically designed to prevent any damage during transit. Should you have ANY damaged item arrive please email us and we will send replacements Free of charge.
Will the BS legal details appear on my plates?
If you design your plate to legal format then the BS details that you see in the bottom-right corner of the plates in the design screen will remain in place. However the last entry in the control panel on the design screen allows you to add or remove the BS details. Please ensure that you have checked this box when ordering as some customers prefer to have no BS details showing and if not included in your design then we have to assume that was your intention.
Can I order a plate and ask for some changes to be made ?
Yes you can, for this service we charge additional £15.00 per plate. Below are details on how to order with design.
- Enter your reg (including any spaces) on our online plate builder.
- Please select size of plates required (standard size is 20.5 x 4.5).
- Select the font style.
- Now enter any borders, badges, slogans should you require any.
- Please select Design required from the background field.
- Once happy with your plate please click add to basket.
- If you have requested a design please email us quoting your Order Number and Reg
- A proof email will be sent to you with your design to be approved.
The reason we charge for this service is we need to stop the print of your particular order going to print. We are only able to do this if Design is required. This flags up your order and stops it going to print. We can then manually go pull out your order. We then have one of our staff in design to take your order and add it to our design software to alter your plate and send you visuals before we print.